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Hair Topics To InformAsher Ricard (14,034)     Asher Ricard  Man Fired From American Airlines For Handling Customer ComplaintPosted Wednesday, November 18, 2009 (2 days 11 hours ago.) Viewed 12 times. Sometimes you are darned if you do and darned if you don't. At least that is what one American Airlines employee found out after answer a customer complaint against the company at which he worked. It all started with a blog post from Dustin Curtis in which he wrote a letter complaining about the companies' website. "I'm a user interface designer. I travel sometimes. Recently, I had the horrific displeasure of booking a flight on your website, aa.com. The experience was so bad that I vowed never to fly your airline again." He went on to offer redesign samples that he designed to make the site better. Seems innocent enough. We all make complaints against corporations every day. Curtis most likely did not expect a response. He received a response in email form from an actual designer at the company which he republished on his blog minus the name of the designer. Basically, the designer explains how hard it is in a large company to get every department on the same page with the same vision. He explains redesigning is the easy part, but getting it to meet the demands put on by the 200 plus employees is nearly impossible. He goes further to state that there are changes on the way and they hope to get it going over the next 12 to 18 months. The designer handled the complaint honestly. But was it too honest? American Airlines response was to search through company emails, identify the designer and fire him. Dustin Curtis's response from his blog. "When I first learned about this, I was horrified. Mr. X is actually a good UX designer, and his email had me thinking there was hope for American Airlines. The guy clearly cared about his work and about the user experience at the company as a whole. But AA fired Mr. X because he cared. They fired him because he cared enough to reach out to a dissatisfied customer and help clear the company's name in the best way he could." Why does this matter? What do you think? Did he go to far? Is it unacceptable to be honest about the place your work for and the issues it has when customers complain? Is it better to just sweep it under the rug. I would love to hear your thoughts on this in the comment section below. As someone who has experienced this situation, I can tell you it is a difficult place to be in as an employee. You do want to be disloyal to the company since they do provide for you and the company is made up of people who are not bad people. You also have to take into account your perspective on the issues. Are you just bitter because you are tired of fighting the system? Does your customer really need to know the issues that go on inside to have a complaint answered? Either way, I think the employee is probably better off now that he is fired. I am sure he does not feel that way, but there were obviously different views on how decisions and designs should be made. Again, I leave it up to the reader. When is it crossing the imaginary line by explaining what goes on behind the scenes? Where is that line positioned? 
Permalink Comments (0) Can Plastics Make Boys Have Feminine Qualities?Posted Monday, November 16, 2009 (4 days 14 hours ago.) Viewed 14 times. Talk about the news from the weird. Today, the BBC is reporting on a study released by the University of Rochester that shows that chemicals in plastics can alter the brains of boys and make them "more feminine." I have to admit I had to pick my bottom jaw off the ground. Really? "Males exposed to high doses in the womb went on to be less likely to play with boys' toys like cars or to join in rough and tumble games, they found," the BBC reports. The study is reported in the International Journal of Andrology. Apparently, toys have been banned containing Phtalates, but these are still found in plastic furniture and packaging. The researchers found that two phthalates DEHP and DBP can affect play behaviour. Boys exposed to high levels of these in the womb were less likely than other boys to play with cars, trains and guns or engage in games like playfighting. Here are my thoughts on this. Not that you really cared. But seriously, is this something to be concerned about. A boy who has feminine qualities is no different from any other boy. In fact, I would say they might grow to be better husbands. Second, there were 74 boys tested. Do we really believe this is a big enough group to research? How many of those boys come from fathers who have feminine qualities? it looks like all that was researched was a survey on what toys the boys played with. As a parent, I do not think I would be as concerned about this. I understand any time a child is exposed to any type of chemical, there is a risk, but really is this what are fears are turning to?
Permalink Comments (1) Where To Find The Black Friday DealsPosted Friday, November 13, 2009 (7 days 13 hours ago.) Viewed 3 times. It is already that time again. Get out the elbow pads, knee pads and the most stylish helmet you have. Black Friday ads are already starting to leak out over the internet. What you in the mood for this season? New t.v., games, appliances? The Internet has revolutionized Christmas shopping. These sites can get you all set to make the schedule that will get you the best gifts this Christmas season. www.blackfriday.com The site has the recently leaked Target ad that shows amazing deals. Who doesn't want a Westinghouse 32" LCD HDTV for $246? Target is also offering Chefmate appliances for $3, pajamas as low as $5 a set and a Nikon CoolPix s203 Digital Cameral for $88. According to the site, Office Depot has killer deals on laptops and computers along with Digital cameras. www.blackfriday.info This site is pretty much the same as the above site with its offerings. You can register an email address to allow them to email you every time a new black friday ad is posted. The top stores at this site right now are Best Buy, Dell, Office Depot and Amazon, but more are being added each day. There are also several store logos from Kohls to Lowes that you can click on and see a list of in store sale items. GotADeal.com This website is getting tons of traffic since Yahoo posted it as a place to visit for Black Friday ads. Unfortunately, because of the popularity, the site is to slow to load. Wait a couple of days and check back for the latest deals after the news popularity dies down. "Due to a story on the front page of Yahoo!, we are experiencing an unprecedented level of traffic here on the site. We apologize for this inconvenience," the website says. "If you are a new visitor just finding our site, rest assured that you'll be able to view all the leaked Black Friday ads soon. Just bookmark the site and try again later today. Thanks for visiting and be sure to tell your friends and family!" The great thing about the internet and these sites is that it allows you to see everything that is on sale in a store, not just what can fit in an advertisement. Internet has revolutionized the way Christmas shopping is done. If you don't want to just look for the sales and get your plan or if Black Friday shopping scares you to death, be sure to check out the stores online for the sales. Some stores do only offer in store sales only, but many are offering online only sales this season. Be sure to also sign up to be on the major stores email list. Wal-Mart has already started their campaign offering online deals of the day offering major markdowns to those who receive their emails. Merry Christmas! Let the shopping madness begin!
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