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75 Articles Under This Category
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Man Fired From American Airlines For Handling Customer Complaint -
Asher Ricard (14,034)     
Asher Ricard 
Sometimes you are darned if you do and darned if you don't. At least that is what one American Airlines employee found out after answer a customer complaint against the company at which he worked. It all started with a blog post from Dustin Curtis in which he wrote a letter complaining about the... ( added 2 days 21 hours ago.) |
Want the Absolute Best Customer Service? Learn to be a Good Customer -
 - Maureen Thomson (375)  
Maureen Thomson  
You've all heard it.
Customer satisfaction is our #1 priority
No one beats our Customer Service...NOBODY
The customer is always right.
While it's true that every business--regardless of its size--needs to make customer satisfaction its priority, that does not give those those... ( added 11 days 22 hours ago.) |
IT Help Desk Surveys and IT Customer Satisfaction Surveys Boost IT Performance -
- Howard Deutsch (220) 
Problems IT Help Desk customers frequently encounter:
Whether your organization has an in-house or outsourced IT Help Desk, some of your IT Help Desk customers are likely dissatisfied with the service they are receiving. Based on IT survey results, some of the common causes of... ( added 7 days 11 hours ago.) |
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Quality and Customer Service are the Ultimate Competitive Advantage -
Howard Deutsch (220)
Customer satisfaction surveys and employee satisfaction surveys identify customer requirements:
One of the best ways for companies in any industry to compete effectively, to increase customer satisfaction and earn customer loyalty is to provide outstanding quality products and services that... ( added 13 days 1 hour ago.) |
Insurance Industry – Increase Sales and Retention from your Customer Service Team -
- Kate Tammemagi (578) 
The Insurance marketplace is highly competitive, with internet buying, increased insurance claims and tighter margins. Most Insurance Brokers and Insurance Companies are searching for that winning edge, but frequently miss the full potential offered when Customers ring in to the Organisation.
... ( added 9 days 22 hours ago.) |
The Thankless Status of Being a Valued Customer -
Terry Mitchell (5,358)  
Terry Mitchell
The credit card companies I do business with are constantly reminding me that I'm such a "valued" customer. But each time, however, they follow it up with a solicitation for one of their worthless credit protection programs. I can try one of these offers free of charge for one month, but failure... ( added 1 year 120 days ago.) |
Automated Phone Systems- Matrices of Confusion -
Jon Searles (2,087) 
Jon Searles
"Thank you for calling the National Center for Phone Frustration our office hours are 8 a.m. to 5 p.m. Monday through Friday for general information, press 1, for a directory of our 3000 employees, press 2, to talk to a real person press 3 and you will be immediately disconnected from our phone... ( added 1 year 179 days ago.) |
Another $99.00 Brake Job Deal. -
Robert Melaccio, Sr. (5,156) 
Robert Melaccio, Sr.
A few years ago I wrote an article about a major company that sells tires and does mechanical work. I went to them for tires and a front end brake job. They were advertising a special and said they would treat me right. That $99.00 brake job wound up costing me $700.00. So I decided to... ( added 285 days 21 hours ago.) |
Top Ten Worst Requests to Submit to Your IT Technical Support Group -
Danny Davids (19,463)  
Danny Davids
Feel like getting off on the right foot this year at work? Want to get all the assistance you need with your computer system? Then whatever you do, DO NOT put in these requests to your company's technical support personnel.
10. "My new employee started yesterday. Can you set him up today?"
... ( added 321 days 22 hours ago.) |
AT&T and the Little Guy - Does Customer Service Exist? -
Lorrie Davids (7,348) 
Lorrie Davids
I'm the little guy, in case that isn't apparent. I am pretty easy going and it takes a lot to make me angry. Poor customer service seems to have become a way of doing business with many big companies. Usually, with some perseverance, you eventually can see a dispute resolved. Not this time. Only... ( added 1 year 30 days ago.) |
Customer Service Horror Stories: Both Sides Are At Fault -
Danny Davids (19,463)
Danny Davids
Periodically some organization releases its "Top Ten Worst Customer Support Companies" list. The organizations with customer-perceived support issues are ranked by vote, and the article usually includes a story or two about some poor unsuspecting innocent who's been victimized by the mean old... ( added 1 year 155 days ago.) |
Corporate America, Anonymous and Aloof. -
- Robert Melaccio, Sr. (5,156)
Robert Melaccio, Sr.
Have you ever tried to get through to one of these large Corporate giants? You know the ones you just may be fed up with their supposed "customer service". No one has an answer and when you get one it is usually wrong and when they mess up it is pay anyway. Do you know what I am talking to or... ( added 1 year 280 days ago.) |
Do You Have Any Bacon? -
Cher King (37)
Bacon People
On our farm we raise our own meat, something that was important to us. We have raised pigs in the past, which would give us an abundance of bacon. We have ours sliced thick. It is a luxury after buying the thinly sliced stuff from the store. There is a menu board on the wall of my... ( added 2 years 9 days ago.) |
7 Patient-Centered Pearls to "Wow" New Patients (Part III of III) -
Avis Ward (11,248) 
Avis Ward
In Part I of this three-part series, you learned the first two ingredients— Patient/Parent Aggravation Were Non-Existent and Empty Promises Are Never Made. In Part II you learned, three more ingredients to WOW New Patients —You Must Manage the New Patient’s Experience, Involve the New Patient and... ( added 2 years 174 days ago.) |
Customer Service Credos: Words That Drive Behavior and Results -
Terry McKenna (240) 
Terry McKenna
Does your company have a customer service credo? You know, those fancy slogans that are printed on pocket-sized cards for each employee to carry around with them, which is designed to help guide their behavior when it comes to taking care of customers and interacting with coworkers. The... ( added 2 years 205 days ago.) |
Personalization: Individualized Customer Service -
Dennis Banowetz, Ph.D. (4) 
Dennis Banowetz, Ph.D.
Today’s small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the... ( added 2 years 247 days ago.) |
Calming “Customonsters” and Other High-Maintenance Customers -
Kate Zabriskie (8) 
Kate Zabriskie
It's been over twenty years since Madonna first sang about being a “material girl in a material world," and since that time, girls, boys, women, and men throughout the nation have become more demanding of businesses and what they expect in terms of service. One might argue that this age of the... ( added 2 years 311 days ago.) |
Verbal Aikido: 7 Ways to Handle Difficult Customers -
Myra Golden (101)
In my live complaint resolution seminars , I demonstrate the martial art Aikido and offer it as a strate g y for diffusin g an g er. I be g an teachin g this unconventional approach to mana g in g conflict after havin g my breath taken away as I watched Steven Se g al effortlessly defeat his... ( added 2 years 312 days ago.) |
Clients Are Blessings, Too – Three Simple Ways to Say Thanks -
Rose Muenker (16) 
Rose Muenker
When you count your life’s rich blessings at Thanksgiving, do you remember to include those who fuel your financial well-being?
As we look at the cornucopia of people and things that enrich our lives, we readily give thanks for our families, dear friends, comfy homes and bountiful food.... ( added 3 years ago.) |
Customer Service – Tips to Getting the Support You Deserve -
Danny Davids (19,463)
Danny Davids
Ever get the feeling that while you slept last night, somebody came in and magically whisked you away to an alternate dimension? Everything looks the same – your spouse, your kids, your boss, your home, your family and friends – and yet something has changed, something fundamental to your... ( added 3 years 43 days ago.) |
Corporate Crisis Management Tools -
- Malcolm Hafner (231) 
Malcolm Hafner
Those in corporate management will inevitably be involved to some extent in crisis management. Since that is the case, crisis management education of corporate management is vital. Only those that are adequately trained will have the ability to remain calm and logically handle the necessary tasks... ( added 22 days 17 hours ago.) |
Rotten Apple's Genius Bar -
Charles McArthur (21) 
Recently my Apple Mac Air required a minor repair. I headed to the local Apple Genius Bar in my area. These shops have these 'supposed' geniuses who are meant to help you out with the minor and major hitches of the hardware and software on Apple's computers.
The genius who was serving me... ( added 30 days 4 hours ago.) |
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The Lifetime Value of a Customer -
W L Gordy (27) 
Far too many businesses focus only on making the initial sale, and forget about what comes after that; they do not consider the longer-term relationship with their customer, and hence they cannot leverage the potential of each sales encounter. Customer satisfaction is vital to customer retention... ( added 30 days 5 hours ago.) |
Avoiding Communication Breakdown the Key to Surviving Business Disruption -
- Malcolm Hafner (231)
Malcolm Hafner
Every business has experienced disruption on some level. There are a variety of factors that could affect business to the point of disrupting the daily operation of work. When this happens, no one is happy. It does not matter if the business is a small mom and pop style company or a large... ( added 37 days 17 hours ago.) |
Customer Service Opportunity Missed -
- Lydia Ramsey (67) 
Lydia Ramsey
Last month I must have qualified for the "Frequent Flyer of the Month" Award. I flew over twenty segments (separate flights) on business. When I mention this to friends and associates, their response is always, "It must be exhausting to work like that." The work is not tiring. I love what I do. I... ( added 84 days 15 hours ago.) |
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75 Articles Total in this category
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