Secrets Of Proactive Leadership
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Posted: Saturday, June 09, 2007
by Gary Crow
1. Proactive leaders are cautious without becoming paralyzed by the potential downside of action. They pursue their goals continuously but incrementally, testing/evaluating progress toward the goal. This approach assures movement toward the goal without exposing the organization to unnecessary and avoidable jeopardy. They don't play it safe but do play it cautiously.
3. Proactive leaders make decisions and take action thoughtfully but quickly. They don't delay or postpone decisions or actions, try to avoid or defer doing what needs done, and they don't hesitate or proceed reluctantly. Their actions and reactions aren't impulsive or ill considered. They are, instead, decisive and timely.
4. Proactive leaders don't shirk or avoid responsibility and have little tolerance for people who do. They are committed to the welfare of the organization and to its mission. From the perspective of personal responsibility, they do everything they have agreed to do to the best of their ability and accept additional responsibility to the extent necessary to assure the organization's success.
They may decide that they are unwilling or unable to continue accepting the responsibilities they have agreed to accept. In that event, they will be up-front about their decision and in the meantime, they will do what they have agreed to do at the highest level of which they are capable. The organization always gets their best effort.
5. Proactive leaders take calculated risks and carefully considered chances with hard resources such as capital and soft resources such as political support. Before taking such risks, they first determine the cost to the organization of paying the hard or soft resource bill if their action is unsuccessful. Next, they determine the extent of total organizational resource reduction that could result from having to pay that bill. How much worse off would the organization be if the bill is paid? That is "X" or the downside cost of action. "Y" or the upside benefit of action is similarly calculated in terms of the level of increase in total hard and soft resources if the action is successful. Action then gambles "X" against the possibility of "Y."
Two additional factors are then considered: the likelihood of getting "y," and how much the value of "Y" exceeds the value of "X." They don't gamble a lot to only gain a little.
For the proactive leader, then, taking calculated risks with organizational resources means that the potential value of attaining "Y" justifies the risk of having to pay the downside bill (X). In either event, contingency plans are in place to manage the outcome.
6. Proactive leaders have a high tolerance for and acceptance of differing personalities, traits and characteristics, personal styles, individual values and beliefs, and for the idiosyncrasies of people. Similarly, they easily manage fluctuations in people's moods, points of view, and interests. Alternatively, they have little tolerance for sub-standard work, less than complete attention to the task at hand, or lackluster performance. They always give their best effort and expect others to do the same.
7. Proactive leaders expect others to do things correctly, to give everything they do their best effort, to succeed. They are surprised when people make mistakes, give things less than their best effort, don't succeed. Since they expect success, they assume personal responsibility for mistakes of others, lackluster effort, non-success. Their first take on the situation is that they haven't been smart enough or skilled enough to effectuate the right outcome. They then work with the person to identify the deficiencies, to modify their (the proactive leader's) performance so that they better facilitate the person's success.
Of course, the Proactive leader occasionally determines that a specific person either can't or won't perform as expected no matter what is done but typically, the proactive leader assumes shared responsibility for assuring the success of others.
8. Proactive leaders accept people as is. Their goal isn't to change anyone. Rather, they focus on encouraging and facilitating in ways that enable each person to achieve optimal performance within the context of their skills, abilities, and interests. Concurrently, they expect people to expand and improve their capacities and are ready to help with that process however they can, within the resources and constraints of the organization. People aren't expected to change but are expected to grow and develop as organizational participants.
9. Proactive leaders aren't stingy with praise nor are they lavish with it. They are quick to recognize and acknowledge the successes and accomplishments of others but don't confuse praise with simple good manners. Please and thank you and noting that someone did a good job or was helpful are not examples of praise. They are, rather, merely examples of good manners and are integral to the proactive leader's habitual deportment. Alternatively, praise is an intentional and thoughtful action which privately or publicly acknowledges and commends excellence. Proactive leaders reserve praise for exceptional or extraordinary performance, never missing an opportunity to praise when individual or group performance meets that standard.
10. Proactive leaders understand that holding people responsible and accountable on the one hand and blaming and accusing them on the other are not the same. Holding someone responsible is a performance standard. Holding them accountable is a performance expectation. Alternatively, blaming and accusing imply negative opinions and perceptions of the individual. To blame someone or accuse them represents a pejorative assessment of them. Blaming and accusing are always subjective and personal while responsibility and accountability are performance elements that can be objectively evaluated and, if necessary, adjusted. Since the individual or group are accountable for their performance, the level of responsibility extended to them may be increased or decreased, depending on their performance.
To blame or accuse are counterproductive and incompatible with proactive leadership. Holding people responsible and accountable are key elements in the proactive leader's approach with people. It starts with holding himself (or herself) responsible and accountable and then simply extending the principle to everyone else in the organization.
11. Proactive leaders resist the temptation to either focus on what is not going well or on what is. It may be a function of human nature to attend mostly to the negative or to the positive, depending on ones personality. Proactive leaders understand that this is not a simple matter of choice or personal preference. The key to success is seeing that neither focusing on the positive nor on the negative is advisable. At a more fundamental level, the reality is that the organization is continuously transitioning from a past state to a future state. The primary responsibility of the proactive leader is to affect the transition so as to actualize the desired future state. To do this, the task is to reduce and eliminate the disparity between the present and future states, without redefining or compromising the future state. Focus then needs to be collectively on the cluster of elements that affect the future state either as contributors or as Detractors, understanding that neither is more or less important than the other. Focus must be on the gestalt.
12. Proactive leaders demonstrate their respect for and are pleased by the successes and accomplishments of others. The key here is twofold. They both respect the achievements of others and actively demonstrate that respect and the pleasure they experience when others do well. Respect in this context includes holding the person and the action or accomplishment in high esteem, feeling delighted, and actively expressing approval.
For more from Gary Crow, please visit http://www.LeadershipVillage.com
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