The whole concept of parcel delivery has changed
drastically over just a few generations. People send enormous
quantities of goods all over the world every day.
Back in the old
days, people would write long letters to their friends and family
overseas and then they would pass those envelopes to sailors who were
heading off in the right direction. Somehow, unbelievably, some of
those letters actually made it to their destinations! The journey took
months or years, the envelopes and ships were often lost at sea and the
addressee was sometimes never found.
These days we are very
fortunate in that we have all manner of super-fast, super-advanced
means of transport available. In theory, we can safely send anything
around the world, be it as small as a book or as big and complicated as
an entire star-wars toy collection numbering thousands of individual
pieces. This is made possible by the growing efficiency of both
hardware and software in our private and working lives.
Why bother to track each parcel?
Technology must constantly keep up with developments as newer, better
things are created to speed up, enhance and simplify everything that
happens to us and our possessions. What this means is that now
consumers expect you to be able to give them all the information and
reassurance they need, twenty-four hours a day, on the phone, by fax
and most especially on the web.
The
consumer expects to be able to find out precisely what happens to their
parcels at every stage, when they will arrive or even why one specificparcel
is half an hour late. When you fail to provide them with the
information they want, they will be furious with you and abandon you in
future. They have the option to simply go to someone else who can
provide better, faster information and service than you.
Make no
mistake, good information is good service and you had better be able to
provide any and all information in an instant should the customer ask
you for it.
How do you go about tracking every single parcel?
When you need to send a large number of parcels around the world, the
logistics can become a nightmare. Even in this modern day and age,
human error and paperwork can make aparcel seem to have vanished into thin air, even when the parcel is perfectly safe and on its journey.
A decent parcel tracking and management
system can clear up a lot of vital issues. When you are operating on a
digital level, information flows thick and fast. You have the power to
calculate the total number of parcels en route to any destination or
find precise location of each one of ten thousand parcels sent out by
one individual client You can do all of this by simply clicking a
button!
Each parcel is given a unique, bar-coded tracking number which is physically attached to the parcel when you receive it. Each point on the journey of each parcel then records the tracking
number of every package that it comes into contact with. In the modern
world this is a ridiculously easy step; digital barcode scanners read
the number on each package as the label passes. Your customer is given
thetracking number too. This means that when they ask you about their
specific items, they don’t require you to rummage through pages and
pages of information, they can just type their unique numbers into a
form on your website and voila! The exact location of their parcels
will simply appear before them on their screen. Even if they phone for
information, the precise details are readily available to all your
staff at the touch of a button.
This whole parcel tracking system
can only be practical if it is fast, user friendly and accurate.
Security is paramount and excellent records are absolutely vital at
every level of operation. You must be able to trust your software with
your business, with the jobs of all your employees and you must be able
to trust it to look after your customers and the parcels that they
entrust to you. With the rightparcel tracking and management system, you are ensuring the security of each and every parcel that you send.
The truly phenomenal power of a good piece of parcel tracking and management
software is that you can closely observe parcels based on your own
priorities. You can closely follow all of the parcels belonging to a
specific client. The power of goodparcel tracking and management
software is that it is easy to use on a daily basis. It becomes easy to
control and monitor every movement of every item around the world.
The end result of good parcel tracking and management
is that it invariably saves both time and money. It will also ensure
you feel completely secure and that your customers will too.
Parcel
Perfect started in 1998 as a courier company and immediately got a team
together to develop a piece of software that would tackle all the
issues that they faced intracking, invoicing and administration. Since 1999, Parcel Perfect has licensed their parcel tracking and management software to courier companies all over South Africa, the UK, Australia and Hong Kong.