EdenPure Portable Heater: What I Like - And What I Don't
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Posted: Saturday, December 08, 2007
by Sam Streubel
Alternative-Heating-Info.com
Before I tell you what's not to like about the Edenpure quartz infrared heater, I'd like to spend a minute telling you what I do like, and how it works.
How the EdenPure Works
At the heart of these infrared heaters are the quartz bulbs. Similar to incandescent lamps, quartz bulbs are formed by enclosing a tungsten resistance wire within a high purity quartz sheath.
The Edenpure/SunTwin (I can't tell the difference) heaters are offered in 3 sizes: 500, 1,000, and 1,500 watt and the unit model numbers coincide with the heat output in watts. So a Suntwin 1500 Elite produces 1,500 watts. The heaters are thermostatically controlled, equipped with a circuit breaker, and have a 1 year warranty.
What I Do Like About the EdenPure Quartz Infrared Heater
It has a cool to the touch exterior and, unlike some other heaters, doesn't have glowing red wires or an exposed fan. This is a big plus if you have kids and/or pets.
Despite the complaints some consumers have with it, I haven't found one that is health or safety related.
What's Not to Like
The #1 complaint of consumers who have actually purchased the heater comes down to this: Too little heat for too much money. Putting aside the cost factor for a moment, I'll address the "too little heat" complaint first.
Too Little Heat
The results you get from a 1,500 watt heater, EdenPure or otherwise, depends on how it's being used. Bear in mind, the heat generated by a 1,500 watt heater approximates only 5,000 Btus. This is minuscule compared to a typical 65,000 btu oil or gas fired furnace.
If you're depending on a 1,500 watt heater as your only heat source, it will heat only 150 - square feet depending on how well your home is insulated, obstructions to the flow of heat, such as walls, and the outside temperature.
Here's the basic "rule of thumb" formula for calculating space heater capacity: Watts/10 = heated space in square feet. Or: 1,500/10 = 150.
However, if you use a space heater to supplement your existing heating system by turning back the thermostat and letting the space heater pick up the slack, you could increase the effective heating range of a 1,500 watt heater to around 600 square feet.
Too Much Money
I chalk this up to what I call the "furniture factor." You can either buy a space heater that looks like a space heater, or one that complements your decor and doubles as an end table.
An even better example of the "furniture factor" is the electric fireplace. No matter which electric fireplace you look at, they all have the same 1,500 watt heater. Yet, depending on the design of the mantel piece, you could easily spend 2 or 3 times more on an electric fireplace than an EdenPure quartz infrared heater.
The difference is this: People who buy an electric fireplace are looking for furniture; people who buy an EdenPure portable heater are looking for heat.
Find the EdenPure alternative at Space Heater Reviews.
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More commentsif you want to heat a phonebooth,then this is the heater for you.If you want to have a $400 plus electric bill instead of $70,then this is the stove you should buy!!!!!!!!!!!!!!!!!!!!!!!!! I stayed cold all month too!!!!!!!!!!!Have you tried to contact the manufactures yet? Here is the phone number just in case you would like to give them a call 800-839-0966.
Maybe there is something that can be resolved.I am taking the infamous Gen3 to the landfill and throwing it as far as I can. And yes, PEPPER, I have contacted EdenPure Scammers.DO NOT BUY EDENPURE!
thanks for the info was going to buy my dad one he lives in the cold hills of west virginia but after reading comments going to get him a snuggy (warmer & cheaper)
thanks for the info was going to buy my dad one he lives in the cold hills of west virginia but after reading comments going to get him a snuggy (warmer & cheaper)
The real scam here that is NOT obvious from all the advertising flim flam is that this heater ONLY HEATS ONE ROOM the rest of the house stays cold. If you heat more than one room then you need more than one heater which of course deep sixes any claimed savings in heating costs. Remember the manufacturer claims that this product produces "SOFT HEAT", what the hell is that!!!!
You cannot get around the laws of physics, a 1500 watt heater always produces the same amount of heat neither more neither less. 1500 watts of heat WILL NOT HEAT YOUR HOUSE, no matter how "EVEN" the heat is.
Stay away from this and save your money.Keith Grove,
The Eden Pure heater is not designed to heat your house, it is best used to supplement your main source of heat.
Customer service number is 1-800-839-0966 if that is helpful to you.
You can't get around the laws of physics 1500 watts of electricity produces about 5000 Btus of heat, a 1500 watt electric heater from Walgreens or Sears costing around $25 will also produce around around 5000 Btus.
Now Edenpure says its heater produces "soft heat" whatever the hell that is and "even". But it only produces 5000 Btus.
Remember one heater only heats a small room (emphasis on SMALL) the rest of the house remains UN-HEATED. If you want to heat more rooms then you need MORE HEATERS, which deep sixes ANY savings in cost
I bought a Gen4 in Oct 2010 & it was ok until Dec 2011 when it started on FIRE!!!! After inspection I found the wires behind the air filter were burnt & melted. Luckly we were near the unit or it could have burnt the house down. Never ever leave one unattended. Now I have to send it back, at my expense, for an exchange. Probably end up receiving someone elses rebuilt problem. I think I should receive a new unit but the company will have nothing to do with that. Never will trust one again. NEVER WILL BUY OR RECOMEND ONE TO ANYBODY!Thank you, thank you, I was thinking of perhaps ordering one, but was leary as to the heat output& would it keep me warm and sve me money on myElectric bill, I thinl I'll just stay with my little cozy Down throw, I know how it works, and it much cheaper and conveinent!
You really have to be prudent on things we see advertised,in the paper or tv, thanks again, nothing is as good as "Word of mouth ' saved time, agravation, and money!! I've learned it's much better to investigate before buying there's nothing like "Google!!! Love it!!!
After reading all the bashing about these heaters i had to put my 2 cents in. I found 2 of these heaters at my local Value Village thrift store at different times, the first one was a small unit and needed a new quartz element, $10 on ebay fixed right up. Second unit was the Gen3 and it worked fine, paid $19.99 for it. Was going to use it in a back bedroom. We heat primarily with a pellet stove, two weeks ago the pellet stove decided to quit working, the control board went bad, 2 days before Christmas, tempatures in the 30s during the day and lower 20s at night, i put the gen3 in the dining room (12x10) pointed to the living room and put the smaller unit in the corner of the living (15x12) room pointed twords the dining room. 67 to 70 degres all day long no problem, and we have a large house built in 1901, i belive if you heat with gas that you will save on your gas bill. The small unit will not heat a large room but the larger one will heat a good size room. The price is a little high for new ones but how can you complain for $20 bucks..
"Note to self". Always check internet before ordering "ANYTHING" from any source, no matter whose recommending it !!!
I ordered a GEN 3 in Oct. 2011 and was assured I would recieve it in 7 to 10 days. After 2 weeks passed I received a phone call from the company in Ohio, asking me if I would like to purchase more additional units at the time. This told me they had not yet processed my order. I assured them I wanted to be confident their product worked to my satisfaction before ordering more. I think that makes perfect sense, right? I received the heater about 2 weeks later and immediately put it to work in my basement bedroom/music room. Within 2 hours I was frustrated and upset. The heater did no more to heat the room than my small 1500 watt coil/fan heater that cost $29.95. "Soft heat" is hard to detect. I couldn't tell the difference, and 1500 watts of power usage is 1500 watts. What disappointed and frustrated me the most was the not so quiet fan that runs continuously, whether the element is heating or not. The heater is a lovely piece of furnture, if that's what you want, and defininitly warms the room it's in, but does nothing magical by comparison to other heating methods, and way, way over priced.
I will commend the company on the free trial period, and the no cost shipping both ways. My credit card was timely credited and all is well.
I bought one of these, (the original) 4 years ago, I have recomended them to two other friends,whom are totally satisfied by the operation of their units, my priamary heating system, is a 16000 BTU ductless heat pump, very efficient! highly recomended! but when the temp, drops into the into the low 20s,the efficiency drops off, so, out comes the edenpure to the rescue.
Soft heat? soft heat is a way to describe, heat that does not "burn the air" which really means, it is not burning the humidity from the air, which all resistance wire type heaters do, moisture in the air, helps you to percieve the room is warmer than it really is! also, your skin does not dry out so much, sinuses feel better, I highly recomend the edenpure products, but look for the best deals! as one post said, they are expensive, if you can buy from aused source, you will be very happy.I rate this stove at zero here in California, dont buy this stove if you live here,your electricity bill will shoot SKY HIGH
Really wouldn't even give it one star. Unit simply does not work as advertised. Total waste of money and what's worse...the company's customer service is beyond terrible. I bought one new, it failed after a month (stopped heating) I had to pay to send it back, then got a "refurbished" unit that only marginally worked for exactly one day and then it quit! Called the company, asked for a refund instead of another "refurbished" piece of garbage and subsequently got the biggest run around imaginable! Hour long delays on their customer service "specialist" line with NO ONE answering! Conflicting confirmations on receiving a refund. One agent actually hung up on me! I never did get a refund. I can not stress enough what a complete rip off this product is. Save your 400.00!!! Go to Wal-Mart and buy a 35.00 space heater. I did. It worked much better, and was much cheaper than this T-V POS.Have you read the manual and tried to reset the unit? You can actually reset it by leaving it unplugged for 30 minutes. If this doesn't help contact the company at 800-895-0981. I am sure they would be able to assist you!
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