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After closing the aircraft door a gate agent at New York's JFK was approached by a woman who was supposed to be on that particular flight to Las Vegas, Nevada. The passenger, decked out in a jean jumpsuit and pearls, began her sob story. "I need to be on that plane, you have to open the door!" "I'm sorry ma'am but, you missed your flight." She responds while looking out the window, noting that the aircraft was still at the gate, "No, I did not, the plane is still here. You have to let me on. My luggage is on there." "I'm sorry ma'am but, you missed your flight. I'd be happy to rebook on you on the next flight." The woman was silent for a few seconds; her eyes told bystanders that she was upset. The woman glared at the gate agent for a moment, who was obviously not fazed by this insane woman. Then, the woman proceeded to reach across the ticket counter and claw the gate agent's face. The scratches were bright red, some bleeding. They were the entire length of the gate agent's face. The gate agent used her walki-talki to inform airport security and her supervisors that she had been attacked. When the Port Authority arrived at the gate, they immediately handcuffed the woman and escorted her out of the terminal. I am sorry you missed your flight, now you're not going anywhere!
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