You can complain to easyjet by filling in their online complaints form HERE.
The snow in the UK has caused problems for people all around the UK, workers, shoppers, school children and travelers, with a cost so far estimated at £1.4 billion (if memory serves me correctly).
So what has this got to do with easyjet?
Today a friend of mine was scheduled to travel from Luton airport to Amsterdam. Due to all the reported flight cancellations he tried yesterday to call Luton Airport to find out if his flight , due to leave today (3/2/09) at around 6am was still flying. Luton airport advised my friend to visit easyjets website as they did not have this information.
It's a tad worrying airports do not know what planes are leaving their runways don't you think?This he did. The website information was ambiguous and stated
'no flights' when he checked his journey details for that day. My friend took this to mean his flight had been canceled. The equivalent flight for that day ie 2nd Feb had also been canceled.
Numerous attempts to contact easyjet by phone to clarify failed as after many 30 - 50mins+ calls, left on 'hold' at 10p a minute he gave up. It was clear his call was NOT going to be answered.
Eventually later today he managed to get through to easyjet only to find his flight had taken off as scheduled after all, and in fact what was meant on the website when it said 'no flights' was actually 'fully booked'. As such my friend has been advised he's not entitled to a transfer/refund as it is his own fault. He was told he should have traveled regardless to the airport to find out personally, this is despite all advice on the news being NOT to travel to the airports (or anywhere else for that matter).
I do not see how 'no flights' can adequately reflect 'fully booked'. How is jo public supposed to make this connection? Surely the words 'fully booked' on dates when flights were being canceled would have been clearer.
Meanwhile, my friend has now hit a road block in terms of complaint, as their website is NOT clear when it comes to reporting problems and a quick Google re 'easyjet complaints' will reveal pages and pages of angry bloggers/writers who have had a very poor response from easyjet when it comes to dissatisfaction with their service.
There is a very sad personal cost to my friend for not being able to travel out to Amsterdam today. He had a little boy who died age 3.5yrs ,1.5yrs ago who is buried in Amsterdam. Today would have been this little boys 5th birthday. As such it was very important for my friend to fly out today and visit his son's grave and pay his respects while leaving gifts.
Easyjet does not count the personal cost of it's inefficiency or the callous cold way their customer service people deal with queries or complaints.
My advice to anyone, is that if you
ever want the poor standard of customer service in this country to
improve, then BOYCOTT those companies who deliver the worst service.
There are certainly plenty of them!
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