Phone interviews are increasingly common today. There are several reasons, and chief among them is convenience. Cell phones in particular make reaching people very easy. Too many candidates and not enough time on the employer's end also contribute to this trend. Phone screens help to weed out the wheat from the chaff. With candidates as abundant as they are in this economy compared to the number of available opportunities, it's in a companys best interest to screen out as many as possible on the front end before granting a face-to-face meeting.
Many people don't realize that the telephone interview is as important as the interview itself, but it is. It is crucial and it also requires a different skill set than a face to face interview. On the phone, you have a limited time frame to make that first impression and to convince the interviewer that YOU should be in their office selling your abilities as the answer to their problem. Getting that interview through a phone screen can be difficult. Phones are not a comfortable medium and are one dimensional in scope. You are just a voice. There is no person to view, no body language to read, no smile to respond to, and no eye contact to make.
Because of these obstacles, many job seekers are more nervous in a phone interview than in the face-to-face meeting itself. Here are some ways to be prepared and to capitalize on that unexpected phone call that may be the door opening to the career move of your dreams.
EXPECT THE UNEXPECTED
No one can know or predict when the phone will ring. It may happen at a convenient time, but all too often it occurs at a time that is less than ideal. Another thing to consider is that you never know who it may be that is representing that particular employer. It may be someone from their human resource department, a professional recruiter working the assignment for the company, the manager the position reports to, or maybe even the president of the company. You should be prepared for any eventuality and the level of professionalism should be the same regardless of who is making that initial call.
THE FIRST IMPRESSION STARTS IMMEDIATELY
What I mean by this is simple. The message on your home and cell phone in case you don't answer is of crucial importance. Make sure its professional. Having a clever, funny, unusual or smart aleck message will NOT impress. Yes, your friends and family think it's funny and maybe it's the real you in a social setting, but business is business. The phone interviewer will not be amused and may forego even leaving you a message.
BE PREPARED AND ORGANIZED, ALWAYS
This starts from the minute you answer the phone. Know WHO you are talking to. Don't assume, be sure. If you missed their introduction and its unclear to you, after introducing yourself, politely ask their name again and title, and write it down.
If they've caught you in a social setting, excuse yourself and seek a private place to carry out the phone interview. If that isn't possible, establish a solid time for them to call you back or for you to call them and write it on your calendar immediately. Noisy environments lead to missing crucial information, questions, and voice cues you need, so an environment where you can listen and concentrate are vital.
If the call arrives when you are at home, tell everyone in advance (spouse, family, kids, roommates, etc.) that if you are on the phone they need to leave or remain quiet until you are finished. Seek privacy if that is more convenient and a better solution. Music, the TV, rambunctious kids and in general, noise, are distractions not only for you but more importantly for the individual screening you on the other end of the line. Make sure they take your candidacy seriously.
Have what you need by the phone at home for the unexpected call, including a copy of your resume, your documentation of accomplishments, the job descriptions of positions for which youv'e applied, and a note pad and a pen to take notes. If you're out and about, keep those items handy and in a briefcase or handbag.
AS YOUR PARENTS TAUGHT YOU, MIND YOUR MANNERS
The old adage familiarity breeds contempt may apply, or it may not. It's always best to err on the side of safety. Being too casual early on may be to your disadvantage. Before using a first name, ask if its appropriate.
Now don't laugh here and this may sound silly, but I have conducted thousands of phone interviews and have seen it all. Don't swear! One more piece of advice: do not call them "buddy", "honey", "pal" or any other terms of familiarity you use with friends or family. I know this sounds ridiculous, but I have seen it happen. These are not rapport builders. They're deal breakers.
DO NOT RAMBLE
Be concise and direct. Answer questions in detail, but don't overdo it. The phone is an interesting tool. It's easy for people to stop listening or become distracted from your words if you don't keep them listening. Long, rambling answers make people impatient and their inclination is to tune out. There's an unwritten law of phone etiquette during an interview. Tell them the time, don't build them a clock.
IF YOU don't ASK, YOU don't GET
I'm going to use a sales term now. CLOSE. What I mean here for the non-sales candidate is simple. Ask for the interview and do your best to get a commitment. A yes is good, but even better is an actual date, time and place. Asking may work and it may not in that initial phone screen, but I will guarantee one thing: if you don't ask, the odds in your favor go down dramatically. Also, immediately send by email or regular mail a follow up letter and reiterate again your interest and ask one more time for the interview.
SLOW DOWN!!
In person, people hear and comprehend much faster than they do on a phone. Why? As I previously touched on, there are many levels on which communication occurs in person. In a face-to-face interview, your eyes, smile, appearance, facial expressions, and body language give visual cues. The phone is a voice medium. Your voice is your only tool. To use it effectively, slow your speech pattern down just a bit, speak loudly enough, modulate, and enunciate clearly. If they can't hear and understand you, they won't listen, concentrate on the importance of your words, or believe you.
PROJECT
Sit up straight in your chair or stand while you speak for good breath support. Smile as you talk. You can hear a smile on the phone to some extent. Keep your enthusiasm level up and project it through your voice. Even use your hands while you speak if you are given to doing that in person. It helps with energy and inflection. Speaking of inflection, try to avoid letting the emphasis you place on your words go in an upward direction at the end of a sentence thats actually a statement. It makes you sound like you're asking a question and signals uncertainty.
If you use some of these tips, the increasingly popular phone interview could be just the first successful step in a long line of interviews leading to the job of your dreams.
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Mark-Again-Great Advice! My husband has been stunned by two phone interviews in the past couple of weeks! We were shocked at how many companies are doing phone interviews these days. Thanks for sharing!
Interesting article, Mark. With so many online companies doing business all over the world, this information could make or break someone's job chances and affect job performance later.
» left by Mark Ste. Marie(226) Mark Ste. Marie (116 days 7 hours ago.)
Good observation. It's often the only chance you get to "open the door" to a potential opportunity with a company. Thanks for the comment.
"Sit up straight in your chair or stand while you speak for good breath support." Oh! How I remember those words so well. ...Smile... Now in my middle-age when I visit Schools (Elementary thru High School), it is difficult to see kids sit-up straight and read or speak. A lot of their voices are muddled. When they stand (most of them), they are rocking and leaning. These are the ones growing up. I appreciate this article and hopefully others will pass this on. I will definitely share your work with the Schools I visit as a starting tool. Hopefully the parents can take heed also. I personally had to learn your points and they are good ones. Thanks again
» left by Mark Ste. Marie(226) Mark Ste. Marie (116 days 4 hours ago.)
Revruc, I'm honored that you felt highly enough of my article to use it to educate. A compliment. Thanks.
Mark, great article and great tips. My wife stole most of my thunder, but I will say I have no problem standing up and using my hands when I"m on a phone interview. I have a hard time sitting still!
» left by Mark Ste. Marie(226) Mark Ste. Marie (115 days 20 hours ago.)
Rob, my wife says if she tied my hands to my sides I'd be speechless. I can relate. Glad you enjoyed the article.
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