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We are all familiar with the saying "Leave Your Emotions At The Door." If employees really left their emotions at the door before entering their assigned work areas, your organization or business probably wouldn't be where it is today. Your employees must have some sort of feelings and emotions relating to your organization in order to produce positive results for the organization's success.
Employees must project the feelings and emotions that reflects the specific job title in which they are employed. If you work in the customer service industry, you are expected to be friendly, courteous, and helpful. If you work in the funeral business, you aren't expect to be happy and excited and so on and so forth. If you know that you aren't a very sociable person, you rarely smile, and you can care less about helping others, don't apply for positions that require those attributes. If you are a quiet, reserved, and serious person who would rather work alone mostly, you should choose jobs that match your personality and require those particular characteristics. Industries whose success depends on the customers and clients business, should always be cautions and careful of the indivduals they hire.
When you work in an industry that is the total opposite of who you are and the total opposite of what the job requires, you are setting yourself up for constant disappointment if you aren't willing to adapt to the organization's environment. Many people don't have many choices in choosing what type of industry or work environment they'd like to work in, as educational and other restrictions may be an obstacle. However, projecting the feelings and emotions required of any particular industry and job title while on the job, thus, separating the true feelings of the employee; may be less stressful until personal circumstances and situations can be improved.
Emotions play an integral part in the behavior of employees. When an employee is treated fairly by management and the organization, most of the emotions projected from the employee is loyalty, appreciation, and happiness in favor of the organization. If an employee isn't satisfied with management and the organization, most of the emotions exhibited would be frustration, stress, and dissatisfaction; resulting in negative behavior. Management will often ask employees how they feel about a certain issue, which is contradictory to the organization's environment of employees leaving their feelings at the door. To receive an accurate answer to any issue requiring how an employee feels, requires that employee to tap into their emotions. So for organizations requiring their employees to "Leave Their Emotions At The Door," are you really operating your organization effectively?
Dr. Monica Burns-Capers, Ph.D
Copyright (c) 2009. Monica Burns-Capers, Ph.D. All Rights Reserved. |
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