Have you ever spoken to someone and then felt the need to say, "Did you hear what I just said?" Why did you feel the need to ask? Probably because the listener didn"t provide you with the feedback you needed to know you were heard.
Listening is the most important, yet often most neglected, communication skill. In fact, the ability to listen is often rated one of the top five abilities employers seek in their staff. It's also certainly highly sought after in the people nearest and dearest to our hearts.
Here are 10 ways to be an effective listener:
Recognize the difference between hearing and listening There is a very distinct difference between hearing and listening. Hearing is to merely perceive sound. Listening is the mindful, conscious act and desire to hear, comprehend, and response to others.
Be willing to listen Begin with a commitment to listen - be open minded and consider other points of view. Listen regardless of whether you agree or disagree with what's said. Resist the urge jump to conclusions be defensive or argumentative with the speaker.
Be attentive Stop what you're doing and give the speaker your undivided attention. If it's not a good time for you, defer the conversation. Ignore the desire to multi-task and selectively listen (only listening to bits and pieces of information). Remain in the moment for the duration of the conversation - don't tune in and out or pretend to be listening when you're really thinking about where to go on your next vacation.
Show respect Acknowledge others with your body language - face the speaker, look interested, and make eye contact. Avoid ending the conversation abruptly.
Empathize Be sensitive, compassionate, and understanding - realize it may be difficult for the speaker to talk about this matter. Empathy doesn't mean you have to agree with the speaker. Avoid thinking about how to "one up" the speaker with your own tale of woe.
Be patient We often interrupt because we are afraid we will forget our point(s). Don't interrupt - allow the speaker to finish what she/he has to say. Don't finish the speaker's sentences because you think they're taking too long to get to the point. Focus on what is being said instead of what you think is going to be said.
Eliminate interruptions and distractions When possible, speak in a neutral location to avoid interruptions and distractions. Be aware of and avoid interruptions - phones or pagers (use voice mail), visitors (close the door) and distractions (voice mail light, overflowing in box, incoming mail).
Seek Understanding Focus on main points. Paraphrase and seek clarification of points that are unclear or that you don't understand.
Show you're actively listening Listen with more than just your ears. Acknowledge and respond to the speaker with facial expressions (smile, nod/shake your head, eye contact) and verbal comments ("I see," "I understand," "okay," "yes") to aid the conversation.
Simply Listen Sometimes our idea of listening is to jump in and give unwanted advice. Listening is not an open invitation to resolve a dilemma. Just listen because often the speaker simply seeks a sympathetic ear.
Whether you are a manager or employee, husband or wife, parent or child, pastor or parishioner, friend or foe, listening is critical to the success of your relationships. Take the time to truly listen to others and discover you'll not only improve your relationships, you will achieve a new level of overall success in your life. Apply these techniques today so you can enjoy a better tomorrow!
Joy Fisher-Sykes is a professional speaker, author, and leading expert in the areas of leadership, communication skills, stress management, customer service, and team building. You can e-mail her at mailto:jfsykes@thesykesgrp.com, or call her at (757) 427-7032. Go to her web site, http://www.thesykesgrp.com, and signup for her newsletter, OnPoint, and signup for the newsletter, OnPoint, and receive the free ebook, "Empowerment and Stress Secrets for the Busy Professional."
Disclaimer: All information on this site is provided for informational purposes only! By no means is any
information presented herein intended to substitute for the advice provided to you by any health care or other professional
or organization.
