Excelerator Troubleshooting

What if the opener closes with constant pressure on the console or pushbutton?

1. Check STB - Both the Red and Green must be solid for the door to close
2. 2 Blinks and a Pause - Check alignment, clean lenses, replace Green STB or wire to Green STB
3. 3 Blinks and a Pause - Check for interference. Usually caused by an opener on the opposite door. Red or Green STB should be back to back when there's 2 doors
4. 4 Blinks and a Pause - Replace Red STB
5. The Green STB should always be placed on the side of the door with the least amount of sunlight

What if the opener will not operate by the wall button or remote (STB is lit)?

1. Check position of vacation lock on wall console
2. Remove lens cover and check status light. Led should be blinking 1 to 8 times to diagnose problem area.
3. If status light is not blinking unplug opener, remove cover, check wiring harness and ribbon cable connection, check fuse on motor drive board. If problem remains, replace the controller and drive board.

What if the opener is running through both limits?

1. Check limit wiring. The Brown wire from the down limit connects to screws 5&6. The white wire from the up limit connects to screws 4&5.
2. Both limits hang from right side of the rail viewing in from the outside. Check carriage for magnet. The arrow on the carriage must be pointing towards the door. If problem remains, send control board.

What if the opener speed  runs (fast/slow)?

1. Anytime the opener is unplugged it will need to re-learn the distance between the up and down limit and during this time it will run slow. (2 cycles)
2. Limits that are less than 6 feet apart (usually 1 piece doors) will not allow the opener to run in the fast mode.

What if there's no distance from remote(s)?

1. The average operating distance should be 25 feet. The antenna should be hanging out the back of the operator.
2. Old openers, RV's, cable boosters, alarms, appliances on the same circuit can create interference. Try to eliminate these items if possible. There is a coax antenna available. The controller board must be changed and then the coax antenna added. This should help with most distance issues. The part number 34019T.S/The Coax is 108035.0007.S.

Circuit Board Status Light Self Diagnostics

1 Blink

• Reset operator-unplus and wait 5 seconds. Plug operator back in and operate from wall control
• Check ribbon hardness on controller board
• Replace old wall button wires and/or replace wall button with new series II wall button
• If normal operation is restored, check door condition and balanace (this can cause a 1 Blink)
• If normal operation is not restored, change controller board.

2 Blink

• Controller board failure

3 Blink

• Overcycled (wait 10 minutes) must leave unit plugged in! Cycles are restored at a rate of 5 cycles per 10 minutes

4 Blink

• Force setting
• Force settings are not preset at factory
• Check door and rail condition

5 Blink

• STB/Photocell problem
• Check photocell self diagnostic chart

6 Blink

• Shorted console or pushbutton
• Check wiring to wall console/pushbutton
• Bad console

7 Blink

• Limit switches (one or both) grounded
• Check for shorted or pinched wires under limit bracket

8 Blink

• Vacation lock switch on wall control is in the lock position

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Comments on this article:

» left by pmoody from canada (3 years 299 days ago.)

Perfect, answers my question as to why one of my garage doors moves faster than the other. One piece solid wood door. Prefer it if it moved slower. I'll just move the limit switches.
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» left by Jason from Austin, TX (3 years 136 days ago.)

My Genie Excelerator is 3 years old and will not open the door completely. It raises the door 2-4 feet depending on the try, but it will eventually open the door completely. Do you have any suggestions?
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» left by Dave Murray from Freehold NJ (3 years 51 days ago.)

I ordered A carrier on 8/24/06 And as of today 9/13/06 We Have not rec'd it. We have called numorous times the last on 9/12/96 with no resolution. Opener still not working. The last call we were hung up on. We will cancel and go with another vendor.
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» left by John from Canada (2 years 173 days ago.)

My Genie excelerator bolt drive door opener was acting very irratically. I phoned Genie and told them that my GDO was sometimes very slow (would almost come to a stop) and then at other times is very very fast. They said it is my Controller board and are sending me a new one.
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» left by roel escobar from san antonio, tx (2 years 164 days ago.)

the door function is perfect but wow, the lights come on at random times and either shut off or never turn off, constantly on and off. any help??
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» left by DENNIS GORME from LAS VEGAS (2 years 99 days ago.)

I have a genie pro max. I have been trying to close the door all the way down but it wont go. When I release the door from the track the door goes down and nothing is in it's way. What can my problem be? I also hear the chain moving in both directions. I am stummped..PLEASE HELP THANKS FOR YOUR HELP..DENNIS
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» left by Dae from Port Deposit, MF (2 years 93 days ago.)

I've got the same problem as roel escobar. The light on my GDO will turn on and off at random times. Normally, if I hit the button on the wall to turn the light on/off, it words, except tonight. The I could hear the circuit opening and closing, but no light. This was after it turned itself on then off.

Anyone know what causes the random on/off of the lights?
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» left by Anonymous (2 years 27 days ago.)

The Genie Excelerator is 2 yeares old. Door stops while opening. I have set open pressure to the max. Door still stops many times. What next to check of fix?
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» left by Anonymous (1 year 336 days ago.)
My Genie Excelerator is 5 yeares old. Door stops while opening. I have set open pressure to the max. Door still stops many times. What next to check or fix?

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» left by Paul in Oregon (1 year 315 days ago.)
My door closes like it always has for me (4+ years old), but today it suddenly started opening immediately after closing. It closes, then reopens after a 1-2 second delay. I tried unplugging to get the unit to reset, and it closed and stayed closed once, then on each subsequent closing, it opens itself again.
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» left by C E J from Villa Hills, KY (1 year 292 days ago.)
My Genie Excelerator sometimes closes all the way and sometimes it stops and returns to the open position. The red light on the "eye" has 3 short flashes then a long or steady flash. Any help would be appreciated. Thanks
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» left by andy scism from hermosa beach calif (1 year 126 days ago.)

my door stopped working. i can get it to go down but it will not go back up. it also runs extremely slow. please advise

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» left by Anonymous (1 year 65 days ago.)

I see the same issues over and over and am having most of them. Sound slike a unit to avoid in the future

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» left by Anonymous (1 year ago.)

Huge help, thanks for the tips.  I was searching all over to find those diagnostic codes for the LED on the excelerator, so you saved me a lot of digging.   Thanks!!!

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» left by Anonymous (294 days 12 hours ago.)

I have a question. My door works fine from all but the wall control (visor and wireless are good) and I can't figure out what makes it not work with the wired one. Can anyone help me please?

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» left by James A. Krizman from Pittsburgh, PA (238 days 19 hours ago.)

I have a question. The battery powered exterior controller on the outside of the garage door has a battery that died. I have not been able to reactivate the unit, despite placing a new 9 volt battery into the exterior unit.

 

Any suggestions?

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» left by Anonymous (216 days 8 hours ago.)

Genie Service Department is horrid!!! I had an H8000 put in 6 months ago. It has been re-programmed 8 times!!! They replaced the circuit board..twice today it stopped working. Went to shut it, doesn't work. They dont stand behind their product. Dont buy Genie!!!!!

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